Returns Information

All of the products on this site are 100% authentic and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.

If in the unlikely event that you are not completely satisfied with your purchase, please state on your invoice which is included in your delivery that you would like either a size exchange or a refund, and return it to the returns address.

All items returned to us must still be in original packaging ensuring that the labels and tamper tags have not been removed from the garment.

Please Note: when trying on items of designer clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with all labels and tags attached with any enclosed returns/exchange documentation. As a service to our customers, M2 Clothing would like to point out that we cannot take responsibility for items once washed. All types of underwear cannot be exchanged or refunded due to hygiene reasons.

You are responsible for the cost of returning an item to us. Unless asked explicitly to do otherwise, we advise that you send the parcel via Royal Mail Signed For, fully insured to the full value of the goods being sent. Please also make sure that any items being returned are securely packaged. If the goods are damaged in transit due to being inadequately packaged, we will be unable to issue a refund.

After receiving your return we will refund your credit/debit card (excluding original shipping costs) and the amount will be back on your account within 21 working days.

Returns must be received within 21 working days of the receipt of the goods to be eligible for a refund or exchange, i.e you have 21 working days to return an item(s) to us from the day you receive it. Any orders received by us outside this time scale will be returned to the customer.

Any items ordered from the 1st December will have an extended returns period until 11th January.

Please Note: These guidelines only apply to online purchases only, and not items bought in store. See in-store for details.

Exchanges:

To exchange an item for a different size, simply specify the new size you require in the returns form. Unfortunately, we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return the item for a refund and purchase the new item separately. Please note: all types of underwear cannot be exchanged due to hygiene reasons. Size exchanged will only be offered within the same time guidelines as returns.

Sale Returns Policy:

We can only accept returns on sale items if they are returned to us within 7 working days from the date the goods are delivered to you. Any returned sale items that get returned to us outside the 7 working day period, cannot be accepted, and will be sent back to you.

*your statutory rights are not affected*

Faulty Returns

In the unlikely event where an item is deemed faulty you must notify us by email at contact@m2clothing.com explaining the problem with the item. It then must be returned to us within 7 working days of notifying us of the fault and unless asked explicitly to do otherwise, we advise that you send the parcel via Royal Mail Signed For, fully insured to the full value of the goods being sent. Faulty returns must be sent back for inspection before a refund will be issued. Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given.

Cancellations

Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from M2 Clothing and a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to contact@m2clothing.com, or by post to the address below. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please use Email contact@m2clothing.com to communicate with us regarding all returns, exchange and refund issues as we have robust systems in place to ensure 100% Customer Service Levels. We also have Fully Manned LIVE support on the Web Site, (UK 10am-4pm) Monday to Friday. We are here to help! Or you can contact us on 028 4066 0555.

Returning Items in store

Returns can also be made in-store, whereby customers should bring in their item they wish to return accompanied with a copy of their invoice. A refund will be given following the usual procedure of the amount being credited to the customers account with 21 days. Size exchanges can also be made in-store, again the customer should bring the item they wish to exchange along with their invoice and a size exchange will be made providing the appropriate size is in stock, if not a refund will be given through the above procedures.

Returns in store can only be made via 47 Newry St, Banbridge, County Down BT32 3EA.

Please Note: ‘Returns in store terms and conditions’ are only valid with on-line purchases and does not include items bought in-store – please see in-store for details of these.

 

Returns Address:

47 Newry St
Banbridge
County Down
BT32 3EA